OBJECTIVE

EDUCATION AND CERTIFICATIONS

• MBA, University of Santa Clara, Santa Clara, Ca. 1989
• BS (Electrical Engineering), (Dean's List), Cornell University, Ithaca, N. Y. 1978
• Cisco Certified Network Associate (CCNA), 2007

PROFILE

EXPERIENCE

7/10 - Pres: Yahoo, Sunnyvale, CA

Service Engineer

• Part of 3 year rewire project to consolidate 37 world wide colocation data centers into 10 Yahoo owned data centers
• Served in Cloud Computing to build, configure, and test new multi-PetaByte storage farms and migrate all data and services into new data centers
• Provided on on-call troubleshooting and escalllation response for storage issues around Yahoo MOBstor global-distributed file system product

3/10 - Pres: Mankind Project

Web ApplicationDevelopment Coordinator

• Sysadmin and IT support for computer infrastructure for world wide organization
• Created and deployed central helpdesk and deployed several MediaWiki communication applications
• Enhanced legacy mysql and php based systems used to manage all community functions and communication
• Supported, configured, created functional modules for WordPress and Drupal application platforms

11/07 - 3/10: Taos, Santa Clara, CA

Senior Computer Systems Consultant

• Danger, Palo Alto, CA
• Provided sysadmin support for Fedora/FreeBSD/Solaris/CentOS Linux environment.
• Lead for migrating and decommissioning Phoenix data center.
• Jasper Wireless, Sunnyvale, CA
• Provided sysadmin support for Linux environment. Managed Xen hosts, mrtg, nagios, splunk tools working closely with Oracle DBA and network engineers to manage wireless DNS and billing services for global device communication services.
• Apple SOC/VLSI Engineering, Cupertino, CA
• Provided sysadmin support, architecture change management, and tier 3 helpdesk escalation for VLSI/SOC engineering support.
• Managed 140TB of NetApp online disk storage. Rearchitected storage to quota controlled environment for enhanced reliability. Developed enterprise disk allocation and monitoring/forecasting/analysis report tools.
• Groomed of LDAP host schema and contents as well as host status monitoring and sysadmin response and workflow/commnication tools.
• Redback Networks, San Jose, CA
• Assisted migration of infrastructure to Ericson parent company standards
• General maintenance for Gentoo Linux netbooted environment
• Enhanced monitoring of NetApp filer status with web graphics display
• nVidia
• Upgraded and managed Nagios monitoring system for fleet of 5000 Linux compute farm.

5/07 - 11/07: Netcerto, Palo Alto, CA

Senior Computer Systems Consultant

• Setup startup companies with Windows domain controllers, NIS, DNS, backups, NFS, email, Pix firewall, vpn/remote access, and remote management.
• Ongoing evaluation, installation, and configuration for LAMP based open source business and infrastructure applications such as RT request tracker, SugarCRM, Bacula

2/05 - 5/07: Vormetric, Santa Clara CA

Senior Support Engineer

• Provide 7/24 phone and online customer support. Support consistently receives very high ratings in ongoing customer surveys.
• Designed and implemented internal support issue management system. System used frequently by executive management for reporting and issue escalation.

6/01 - 11/04: Mindsource/Siemens onsite at Microsoft, Mountain View, CA

Unix Enterprise Support

• Working with 4 person team, managed Unix infrastructure for MSNTV, Xbox Asic Development, Network Operations and WebTV development teams. Managed 12 core infrastructure servers , 60 compute servers, 200 workstations, and 2.5TB of online disk storage. Managed sendmail, Veritas NetBackup, DNS, NFS, FlexLM, intranet Apache webservers, and internet FTP server.
• Designed and implemented helpdesk, asset management, and online knowledgebase applications based on Remedy ARS system with custom web front ends.
• Performed major infrastructure upgrades including backup systems, Jumpstart and Kickstart implementatoin, data storage consolidation, user account automation, and security auditing and reporting.

1/01 - 5/01: Cisco Systems (Internet Network Equipment Manufacturer)

Web Applications Developer

• Developed labs test equipment inventory, reservation, configuration, and interconnect database application for Remote Access Business Unit (RABU). System enabling multiple engineering groups to make most efficient use of equipment and provided availability forecasting for engineering management. Developed on Linux platform using Perl, DBI/DBD on Postgres database, with plan to port to Oracle production backend.

5/99 - 12/02: PLX Technology , Sunnyvale, Ca. (PCI Interface Chips)

Sysadmin, Workflow Applications Developer

• Provided Solaris/Network Appliance engineering support for digital design and simulation environment.
• Provided general sysadmin server and desktop support for Linux, Solaris, and WinNT environment including Raptor VPN, DNS, DHCP, Email, Network Applications file server and network architecture and maintenance.
• Secondary PBX/Voicemail administrator for Lucent G3/Definity Audix.
• Created IT helpdesk, Technical Support Call Tracking System, and Support Knowledgebase workflow applications integrating Remedy ARS and perl CGI web interfaces. Created Perl/DBI email front end to customer service system, integrating with Sybase based corporate lead management system. Deployed customer accessible self-service knowledgebase query to external website to provide 24x7 access and offload CS staff.

8/98 -4/99: Juniper Networks , Mountain View, Ca. (Internet Routers)

Webmaster

• Upgraded external website to Stronghold webserver and configured SSL in preparation for E- commerce. Configured for secure SW distribution.
• Migrated intranet from FreeBSD to Solaris. Integrated Remedy ARS and Apache webserver for IS Helpdesk, Online HR, Employee directory and site maps, FAQ database and automated external web account access management.

4/95 - 6/98: Chromatic Research, Sunnyvale, Ca. (Multimedia Processors)

Senior Applications Developer, Webmaster

As system administrator, database applications developer, and webmaster engineered and supported IS infrastructure through company growth from 100 to over 350 employees, supporting 70 unix workstations and servers and over 500 Win95 PC's. Managed call queue of 20-30 calls a week as well as database application development and maintenance.

• Architected and implement Helpdesk and company wide bug tracking system, using Remedy ARS and ArWeb front end.
• Evolved and architected corporate Intranet through 2 major generations, configuring Netscape Suitespot and LDAP servers as well as Apache. Integrated LDAP, Samba, and NIS to support sophisticated security model.

8/92 - 4/95: SGI, Mountain View, Ca. (Unix Workstation Manufacturer)

Senior System Administrator

Provided "hands and feet of the helpdesk" system administration support for the SGI product divisions. Provided all aspects of system management, setup, and application configuration and consulting. Managed two contractor sysadmins to cover users in 12 buildings over the SGI Mountain View campus. Additionally provided project development and consulting on several web and database projects including:

• Worked with Product Division IS team to setup development and production environments for internal website, including source code management and release software.
• Ported the internal sales support web site, Silicon Sales, onto a production server. Setup configuration control, statistics monitoring and graphical display, feedback database with web interface, and random "marque-like" image display on home page.
• Assumed technical DBA role and support for Scopus ProTeam application for Global Business Development Fastline, a worldwide field sales support call tracking system.
• Special project for manufacturing division overhauled and updated web front end to quality issue tracking database critical for passing ISO-9000 audit. Provide metric reporting and report delivery system.

8/92 to 6/96: Taos Mountain Software, Mtn View, Ca. (Unix Consulting)

System Administration

Silicon Graphics, 1/95 to 6/95

• Provided system administration for ESD, DSS, VSG, etc in SGI Buildings 1,2,3,5,8. Supported Irix, Frame, SoftWindows, Sybase, WingZ, Upgrades and hardware system setup/upgrades.
• Provided system administration for consultant group designing next generation Oracle based financial system. Supported Frame, SoftWindows, Oracle, WingZ, and network file system backups

Software Testing and Customer Support Engineer

Quorum Software, Menlo Park 9/93 - 2/94

• Provided software application testing of Equal Application Adapter, a MacIntosh emulator enabling Microsoft Word and Excel o operate on HP, Sun, and SGI workstations.
• Tested Unix utilities of application and supporting utilities. Focused on distributed network license manager.
• Provided customer support for installation, licensing, and Unix and MacIntosh media, network, and file transfer integration.
• Using Remedy ARS, co-authored customer support call management system. Integrated Macintosh FileMaker Pro sales and shipping database into the support system to provide customer activity feedback to sales and engineering. Prototyped integrated bug tracking system but lack of corporate funding prevented bug system implementation.

Unix Customer Support Engineer

Silicon Graphics, North American Field Operations HRC: 3/93 - 9/93, 2/94 - 11/94

• Provided frontline customer technical support to SGI's Hot Response Center (HRC). Provided solutions regarding product installation, trouble shooting, and repair of all models of SGI equipment. Answered questions in areas of Unix system administration, network configuration and administration, hardware troubleshooting, graphics issues, c and c++ development, WorkShop and CaseVision case tools, communications, and integration with third party peripherals and network software.
• Served as training, orientation, and operations supervisor for 12 person contractor team for installed base migration from Irix version 4.X to 5.X. Provided backup for technical and policy issue escalation. Served as primary liason and logistics coordinator between SGI NAFO and contracting agency, Taos.
• Worked with SGI Telecommunication, IS, and HRC center personnel in conjunction with Remedy consulting to prototype alternate real time support tool than current Clarify system. Integrated
• Prospect Applications Bridge product for autodial and screen pop synchronization with Aspect call center.

Data Base Consultant, Developer

Silicon Graphics, Business Development: 2/93 - 3/93

Worked with Fastline organization to define, design, productize and deploy a sales call tracking and management system based on the SGI Tracker product development system. Implemented basic system and added capability for automatic email call submission and customized reports using Tracker dml language and UNIX utilities and perl.

Taos In House Infrastructure: 8/92 - 2/93

• Provided analysis and database design for in house management of clients and applicants for contract consulting opportunities. Designed and implemented interim data management utilities on centralized DOS/Windows lan network.
• Designed second generation of FoxPro based applicant management database and worked with outside consultant in implementation and refinement. Evaluated ACT and Telemagic products for use by Taos. Assisted in recruiting duties to shake out and refine requirements of system.

7/91 to 8/92: Unix Central, Sunnyvale Ca. (Unix SW Catalog Reseller)

Product Line Manger

Responsible for a third of the roughly 100 products in the Unix Central catalog. Surveyed industry for good success opportunities, completed technical and marketing evaluation of candidates, managed vendor negotiations, generated product positioning and catalog advertising copy, and completed gathering of all details needed for successful telemarketing/telesales efforts. Additionally completed initial and new product refresher training for group of 15 telemarketing/telesales reps.

MIS, Sales Application Engineer

Set up network of Sun4/280 server with NeWSprint, Cabletron 10BaseT repeater hub and ethernet terminal server (Oem Xyplex 1800), pc's using pcnfs, and HPIIIsi printer to enable company to begin operations on sales lead management X-terminal setup. Served as initial Sun Unix system administrator, Informix database administrator, and MIS manager for system consultants. As sales applications engineer performed following:

• Wrote on-line product information access tools to provide efficient access to comprehensive product information by telemarketing salesforce.
• Generated several Informix ISQL applications and ACE reports to facilitate better reporting of customer tracking and shipping operations.
• Provide installation and configuration technical support for customers during evaluation and loading of sales applications. Refer prospects to third party sources for system integration issues not provided as part of catalog offering.
• Provide front line sales support for internal telemarketing/telesales staff.

4/91 - 7/91: WYSE Advanced Systems (386/486 MPX Unix Systems)

Software QA Engineer

On Contract to Software QA department for testing of latest version of Wyse Unix V.3.2.1A including port of the Veritas volume manager product. Also starting pre-alpha testing of Wyse version of Unix V.4.

7/90 - 1/91: Informix Software, Menlo Park, Ca. (Unix RDBMS products)

Secure DBMS Product Marketing Manager

Provided product definition and marketing plans and technical certification proposal for OnLine/Secure, a high performance multimedia OLTP DBMS designed to meet B1 level security assurance defined by the National Computer Security Center (NCSC) of the U.S. National Security Agency.

10/90 - 5/94: Golden Gate University, Los Altos, Ca. Branch Campus

Associate Professor/Instructor: Small Computers in Business

Teach computer business applications overview course for evening Bachelor degree program. Teach hands on orientation to applications of Lotus, WordPerfect, and dBase.

6/89 - 4/90: Minx Software, San Jose, Ca. (Unix MRP software)

Computer Systems Sales Engineer

Provided VAR relationships, hardware marketing strategies, Minx sales tools, and all sales systems to migrate Minx from a software to a turnkey solution vendor.

• Established and managed 5 VAR relationships with leading Unix HW vendors. Generated and supported sales of computer and peripheral hardware during Minx growth from $750K to $2.4M in revenue.
• Set up and managed automated hardware configuration, comparison, and quotation system for use by Minx sales and order processing. System greatly expedited hardware sales.

8/87 - 4/89: Mad Intelligent Systems, San Jose, Ca. (Lisp/Unix based distributed RDBMS and EIS development tools)

Program Manager, Database Integration Products

• Provided product marketing and sales support input to systems marketing team to evaluate MAD product line and overhaul company marketing strategy.
• Integrated 386 based workstation, Unix/X operating system, Lisp based RDBMS, and client server agents to Informix and Oracle RDBMS's into coherent "Smart Data System (SDS)" product strategy.
• Developed SDS demo application to evaluate qualified sales leads from multiple end user and var databases residing on independent Informix, Oracle, and TransBase RDBMS's on multiple 386, Sun, and MicroVAX computer hosts.

Customer Support Engineer

• Provided sales and customer support for 386/Unix/X/Lisp EIS workstation, including Lisp/X/C graphical user interface (GUI) tools and EIS tool demos. Provided internal unix system administration support as well as field sales hardware and software support. Generated white papers and trade show collateral. Promoted to DBMS Program Manager.
• Generated product marketing plan for RelationalLisp, a lisp based RDBMS.
• Provided all systems logistics and support for 6 major trade shows, including: AAAI (Seattle, St. Paul), Uniforum (NYC), and CeBIT (Hanover, W. Germany) with no show down time. Manned booth and provided product technical and sales information.
• Generated and conducted training and product orientation for sales force, SE's, customers, and internal personnel for proprietary database integration products.
• Designed user oriented Unix/X presentation environment for 386 Unix workstation. Design incorporated in subsequent product release.
• Designed and implemented customer support electronic bulletin board.

5/78 - 9/83: Nuclear Submarine Officer, US Navy

• Served aboard fast attack submarine USS Permit (SSN-594) in roles of DCA, Communicator, and Electrical Division Officer. Qualified in Submarines, Officer of the Deck, and Engineer. Managed seawater and nuclear systems quality assurance. Participated on two 6-month deployments and shipyard nuclear refueling overhaul.

PROFESSIONAL DEVELOPMENT

• Project Leadership and Communication, UC Berkeley Extension, 2004
• CCNA, Cisco Academy, Mission College 2004
• Veritas Netbackup 4.5 for Solaris, Mountain View, Ca. 2003
• Sybase Fasttrack ASE 11.9.2 DBA Training, Milpitas, Ca. 1999
• Oracle DBA Training, San Jose, Ca. 1998
• Microsoft Small Business Back Office Server Setup, San Jose, Ca. 1998
• Documentum Product Training, Pleasanton, Ca. 1997
• Lifetime Leadership, Applied Performance, San Jose, Ca. 1996
• C++ Programming, Mission College, Santa Clara, Ca. 1994
• C Programming, Mission College, Santa Clara, Ca. 1993
• FrameMaker 3.1, Frame Technology, San Jose, Ca. 1992
• Informix SQL, Informix Software, Menlo Park, Ca. 1990
• Informix 4GL, Informix Software, Menlo Park, Ca. 1990
• Teaching Intensive-Format Courses, Golden Gate University, 1990
• Yourdon Structured Analysis, Yourdon, Inc., 1989
• Unix System Administration, UC Berkeley Extension, 1987
• Kepnor-Tragoe Problem Solving, 1986